Privacy Policy
This policy explains what information Mangiapane Brothers LLC ("we," "us") collects from our customers, how we use it, and who we share it with. It covers our services, our website at mangbrothers.com, and our internal business systems, including the software we use to connect with QuickBooks.
Information we collect
- Contact details: your name, service address, phone number, and email address.
- Service records: the services you purchase, your agreement and signature, scheduling, visit records, and photos of your property taken before and after service.
- Payment records: what you were charged, when, and whether the payment succeeded, plus the card brand or account type, the last four digits, and the expiration date of your payment method.
- Communications: calls, texts, and emails with us, and notes about them.
Payment information
Card and bank account numbers are entered directly with our payment processor, QuickBooks Payments, a payment service provided by Intuit Payments Inc. You enter them on a secure Intuit payment page, or in a payment form on our agreement signing page that sends them straight to Intuit. We never receive or store full card or account numbers or the security code on the back of your card. If our signing page asks for the security code, it goes straight to Intuit with the card and is never kept by us. Intuit keeps your payment method on file and processes each charge. Our own systems keep only the card brand or account type, the last four digits, the expiration date, and the date you authorized payment. Intuit's handling of payment information is governed by Intuit's own privacy statement.
How we use your information
- To schedule and perform the services you purchased.
- To charge your payment method as described in your signed agreement, and to email you a receipt for every charge.
- To keep accurate business and accounting records in QuickBooks.
- To contact you about your service, your account, or a renewal.
Our QuickBooks connection
We use a private software connection, built for our company only, between our business systems and our own QuickBooks Online account. Through it we create and update customer records, record sales and payments, and charge payment methods you have authorized. The connection reaches only our company's QuickBooks account and is not offered to any other business.
Who we share information with
We do not sell your information. We share it only with service providers that help us run the business, and only as needed:
- Intuit (QuickBooks Online, and QuickBooks Payments provided by Intuit Payments Inc.), for accounting and payment processing.
- Google reCAPTCHA, on our payment page, to tell real customers apart from automated abuse. It collects device and browser information under Google's Privacy Policy and Terms of Service.
- Google (Google Workspace and Firebase), for email, document storage, and our customer records.
- Our business phone provider, for calls and texts.
We may also disclose information when the law requires it.
How long we keep it
We keep customer and payment records for as long as you are a customer and for as long afterward as we need them for accounting, tax, and legal purposes. Signed agreements are kept permanently as business records.
Security
Access to customer records is limited to our administrative staff, each signing in with their own approved account. Payment details stay with QuickBooks Payments. Card and bank account numbers never reach our customer records or any email.
Your choices
You may ask to see the information we hold about you, correct it, or change the payment method on file at any time. Contact us using the details below.
Contact
Mangiapane Brothers LLC
3540 Thorn Tree Ct., Ann Arbor, MI 48105
admin@mangbrothers.com · 734-450-2400
Changes
We may update this policy. The effective date above shows when it last changed.